Data Protection & Grievance Redressal
Formal mechanisms established by Nexoral Systems as a Data Fiduciary under India's Digital Personal Data Protection Act, 2023.
Exercising Data Principal Rights
Under DPDPA 2023, you hold statutory rights over your digital personal data. To exercise any right or file a formal grievance, transmit an email request directly to our designated Grievance Officer.
Required Verification Details
- 01.The verified email address associated with your communication or account.
- 02.Specific right being invoked (Access, Correction, Erasure, Grievance, Nomination).
- 03.Specific description of personal data subject to request.
- 04.For nomination requests: full legal name and verified contact details of nominee.
Statutory Resolution Window: Guaranteed written response within 90 days (Rule 14(3)).
Designated Grievance Officer
- Officer Name
- Ankan Saha
- Designation
- Grievance Officer & Data Protection Contact
- Data Fiduciary
- Nexoral Systems
- Official Email
- support@nexoral.in
- Statutory SLA
- Within 90 days (Rule 14(3))
- Regulatory Version
- DPDPA Notice v2.0
- Effective Date
- 8 October 2026
Enforceable Data Principal Rights
Click any right below to initiate a pre-formatted statutory request directly to the Grievance Officer.
Right to Access Personal Data
Obtain confirmation of processing, a summary of digital personal data being processed, and identities of any Data Processors with whom data has been shared.
Right to Correction & Completion
Request correction of inaccurate personal data, completion of incomplete data, and updating of out-of-date records.
Right to Erasure
Demand erasure of personal data that is no longer necessary for the purpose for which it was collected or where consent has been withdrawn, unless retention is legally mandated.
Right of Grievance Redressal
Submit a formal grievance regarding data processing obligations. The Grievance Officer is statutorily bound to respond within 90 days per Rule 14(3).
Right to Nominate
Nominate an individual to exercise Data Principal rights on your behalf in the event of death or incapacity, per Rule 14(4).
Escalation & Breach Protocol
Right of Escalation to DPBI: In accordance with Section 13(3) of the DPDP Act, 2023, if you do not receive a resolution from our Grievance Officer within 90 days, or if you are dissatisfied with the determination, you have the statutory right to lodge an appeal with the Data Protection Board of India, operating under the Ministry of Electronics and Information Technology, Government of India.
Data Breach Notification: Pursuant to Section 7(d) of the DPDPA and Rule 7 of the DPDP Rules 2025, in the event of an identified personal data breach, Nexoral Systems shall notify the Data Protection Board of India and each affected Data Principal within statutory timelines detailing the nature of the breach, estimated consequences, and immediate remedial measures taken.
For complete disclosures on data minimization and lawful processing, review our full Privacy Notice.